Company:
Air India
Problem:
Handling millions of customer queries manually was time-consuming and inefficient. Traditional customer support systems struggled with response times and accuracy.
AI Solution:
Air India implemented AI-powered chatbots using Azure AI, which automated responses to common customer inquiries. The chatbot could understand natural language, provide flight details, assist with bookings, and resolve customer issues in real time.
Results:
- 4 million customer queries managed efficiently with AI-powered chatbots.
- 97% of customer sessions became fully automated, reducing human intervention.
- Improved customer satisfaction due to faster response times and accurate assistance.