AI in Customer Service – Chatbots Enhancing User Experience
Company: Air India Problem: Handling millions of customer queries manually was time-consuming and inefficient. Traditional customer support systems struggled with response times and accuracy. AI Solution: Air India implemented AI-powered chatbots using Azure AI, which automated responses to common customer inquiries. The chatbot could understand natural language, provide flight details, assist with bookings, and resolve […]
AI in Retail – Personalized Shopping Recommendations
Company: Amazon Problem: Customers had difficulty finding relevant products, and traditional recommendation algorithms lacked precision in predicting user preferences. AI Solution: Amazon developed an AI-powered recommendation system using deep learning and behavioral analytics. The system examined customer browsing history, purchase patterns, and interactions to suggest products tailored to individual needs. Results: Personalized recommendations increased customer […]
