AI in Customer Service – Chatbots Enhancing User Experience
Company: Air India Problem: Handling millions of customer queries manually was time-consuming and inefficient. Traditional customer support systems struggled with response times and accuracy. AI Solution: Air India implemented AI-powered chatbots using Azure AI, which automated responses to common customer inquiries. The chatbot could understand natural language, provide flight details, assist with bookings, and resolve […]
AI in Education – Adaptive Learning with Intelligent Tutoring
Company: Duolingo Problem: Traditional learning methods failed to provide personalized experiences based on individual student progress and comprehension levels. AI Solution: Duolingo integrated AI-driven adaptive learning models that tailor lessons to each learner’s strengths and weaknesses. The system adjusts difficulty levels in real-time to optimize learning experiences. Results: AI-powered tutoring enhanced engagement and retention rates. […]
